Customer Service Deathmatch: CTA vs. AT&T

Earlier this week, I was riding the Brown Line downtown, when I noticed a cell phone laying on a seat across the train from me. We had just departed from Washington and Wells, which is the first stop in the loop, so there had just been an exodus of passengers. Just to be sure that the phone’s owner wasn’t still on the train, I waited a few more minutes before picking it up. When I got off the train at Library, I took the phone to the station’s CTA representative. Here’s an approximation of that conversation:

Me: Excuse me. I just found this phone on the train somebody must have dropped it.
CTA: Ok.
Me: Is there any kind of lost and found?
CTA: You can leave it with me, but they won’t know to look here.
Me: So what should I do with it?
CTA: [Inaudible, then walks away]
Me: Ok, thanks.

With that sound advice, I took the phone to work with me. I was planning to call someone from the address book, but it was pretty early in the morning, so instead I looked for a customer service number. After playing around with the device for a few minutes, I had AT&T customer service on the line. Here’s how that conversation went:

AT&T: Thanks for calling AT&T. What’s the phone number on the account that you’re calling about?
Me: Actually, I don’t know. I found this phone on the train this morning, and I’m trying to get it back to the owner.
AT&T: Oh! Well thanks for that! I’ll look up their home number and leave a message with them. Can you give me your name and number for them to contact you?
I give her the number and she puts me on hold for a minute.
AT&T: I left a message on her answering machine with your name and number. If you want, you can also drop the phone off in any AT&T store, and they will track the owner down and return the phone.
Me: If I don’t hear anything by tomorrow, that’s what I’ll do. Thanks!
AT&T: No, thank you for your help!

To make a longer story short, the phone was reunited with its owner the next morning, and there was much rejoicing. But not about CTA. I know it’s not their main obligation to deal with lost items, but this type of thing must happen every day. I know that if CTA helped me get my phone back, I’d tell everyone around that they’re doing a great job over there. Instead I’m telling you that CTA has no opinion on the matter. AT&T, on the other hand, could have told me to throw the thing away, and then they’d force this person to buy a new phone. Instead, they were very courteous to me, a person who is not even a customer of theirs, and they have mechanisms for customer satisfaction.

This is a call

Let it be known that under no circumstances short of Notre Dame advancing to the final four, or beyond, should college basketball ever be brought up in conversation with me while the Mets are playing baseball.

Penalties range from a vitriolic glare for a first offense to stabbing with readily available broken glassware for flagrant offenders.

Baseball season is one game old, and I’m angry already

Oh, it should have been a beautiful start to the baseball season. I woke up just as the Athletics were giving back an early 2-0 lead over the Red Sox in Tokyo.

No matter, as the A’s came right back in the bottom of the 6th, with Bobby Crosby bouncing a single up the middle. Jack Hannahan, filling in for injured Eric Chavez, followed with a two-run home run into the right field seats, putting the A’s on top 4-3.

Keith Foulke, back with the A’s after a stint with Boston and then a season on the shelf with injuries, pitched a very nice 8th inning, setting down Kevin Youkilis, David Ortiz, and Manny Ramirez. This should have set Huston Street up for a manageable with the bottom of the Sox order coming up in the ninth. I figured I could shower and get on the train by 8:15.

Unfortunately, Brandon Moss, who wasn’t even supposed to be playing today, dashed those plans with a homer of his own, tying the game at 4-4. Street continued his melt down in the 10th, giving up two more runs, which should have been more than enough for the Red Sox to close out the A’s and their paltry offense.

But nay! In the bottom of the 10th, Daric Barton, after falling behind Sox closer Jonathan Papelbon 1-2, worked a walk. Jack Cust struck out, but then Emil Brown sent a line drive to the wall in right center. While Barton raced around from first and headed toward the plate, Brown was rounding first and coming into second. If the throw from the outfield went through to the plate, Brown could have considered trying for third. But he had to be sure that the throw was going to the plate. Instead, Brown assumed that the throw was to home and barely slowed rounding second. Kevin Youkilis cut the throw, and Brown was stranded between second and third, eventually tagged out in a run down.

“I want to throw up,” was Mel’s reaction. I was livid. Instead of having a runner on second, representing the tying run, with one out, the A’s had nobody on base with two down. It would have been a poor play by a little leaguer or chemistry softballer, but for a major leaguer to run into an out like that is unacceptable. Oakland preaches a philosophy throughout the organization of not giving up outs. I can only imagine the tantrum that Billy Beane had seeing that play. Of course, Bobby Crosby and Jack Hannahan followed this horrible baserunning by knocking a pair of singles, at least suggesting that the A’s could have tied the game if Brown would have held at second base. Kurt Suzuki grounded out to first, ending the new threat and the game.

I shouldn’t put too much emphasis on any single play, but after watching his baserunning and looking over his stats, I have a feeling Emil Brown is the new Terrence Long.

Be sure to check this site tomorrow for a post which either rejoices in the return of Rich Harden to the A’s starting rotation or laments his latest injury.

Happy Holidays, CTA Style

The Chicago Transit Authority gets into the holiday spirit by running a special train decked out with fancy decorations, lights, and Santa Claus. I’ve never ridden it, but I did see it when it was pulling into the station at Garfield the other day. There was a family with two young kids that were very excited about it, and Santa called them over to say hi. Apparently the conversation went on too long, because when the family left Santa and tried to get on the train, it pulled away without letting them on. I guess the holiday spirit only goes so far.

Pitchers and catchers report in 141 days

Approximately. That’s about the amount of time it’s going to take for me to recover from this season. I will be paying only cursory attention to the playoffs, except to curse whenever the Yankees, Red Sox, Angels, Cubs, Phillies, or Indians win.

I’m going to anticipate some questions here.

“What happened [to the Mets]?”

Most of the Mets pitchers rely on good defense behind them. In the last couple weeks, that defense was not as crisp, which led to extra outs for the opposition. Furthermore, the pitching staff was patched together from the beginning of the season. The bullpen was heavily used throughout the season, and ultimately the overwork cost them runs at the worst time. On the offensive side, Jose Reyes stopped hitting, Paul Lo Duca couldn’t match last year’s performance, and the mix of players in right field was average at best. No matter how good David Wright and Carlos Beltran were, they couldn’t make up for all of the other outs in the lineup.

“So are you going to root for the Cubs now?!”

No. The Cubs are a trendy thing to do, and if there’s anything I revolt against, it’s the trendy. Let me add that they won 85 games in one of the worst divisions I can remember. Applying the St. Louis theory of prediction, they will win the World Series.

“Are you going to root for the Red Sox against the Yankees?”

I will root for Curt Schilling to break his arm throwing a pitch, which will miraculously send the ball into Derek Jeter’s face. The Red Sox are just as evil as the Yankees, and their fans deserve another 80+ years of disappointment.

“Is there anyone you don’t hate in the playoffs?”

San Diego is pretty innocuous. I would find it hilarious if Michael Barrett, formerly of the Cubs, does something good against his former team. Unfortunately, Milton Bradley got hurt, and he was probably my favorite player on a playoff bound team.

[UPDATE]
Since the Rockies beat the Padres in their one-game playoff on Monday, the Padres are out, and the Rockies are in. As such, they take the crown of “Least Offensive Team in the Playoffs.” Most of their players are home grown, and they exist far enough away from me that their fans can’t annoy me.
[/UPDATE]

“But won’t you watch the games just because you’re a baseball fan?”

These games will be broadcast on Fox, who finds it their mission to make baseball unwatchable. The only way they could make it worse would be to hire Joe Morgan as a special correspondent.

“Who should be the NL MVP this year?”

Thanks to the team’s late season collapse, he won’t get the award, but here’s David Wright’s line for the year:
.325 AVG / .417 OBP / .548 SLG / 153 OPS+ / 34 SB at 87% success
Remember that the Mets play half their games in Shea, which has a run environment 96% of the league average (compare to Citizens Bank Park at 109%). So that’s my biased pick. But I won’t feel much better if Wright wins it, and I doubt he’ll feel much better about the season either.

Why do I need cable?

People have been telling me I need cable. When I ask why, I get two responses:

1) The Daily Show and Colbert Report
2) ESPN

With regards to point 1, Comedy Central puts the entire episodes of Stewart and Colbert online in clip format, so you don’t even have to watch commercials.

With regards to point 2, what exactly am I missing without ESPN? Sportscenter and Baseball Tonight are unwatchable. ESPN shows very few actual sporting events these days, and people employed to describe the action are unbearable. Joe Morgan, the network’s top baseball analyst, has inspired an entire website devoted to pointing out how little he knows about baseball. ESPN does show a good number of college football games, but you might hear something like this in a game in overtime. Is that really worth the $50 per month?

Chicago recycling: One step forward, one step back

Even before moving here, I learned that Chicago has a very poor reputation when it comes to recycling. The program for recycling household items is to put your recyclables in a designated blue bag, and then throw it away with the rest of the trash. The blue bags are supposed to be separated from the rest of the waste and sent to recycling centers. Not surprisingly, many of the blue bags never make it out of the trash and get sent to the landfill. However, some districts (including ours) recently replaced the blue bag program with the blue cart program. We now have a separate blue trash container along side our regular trash cans in the alley. Items in the blue carts will be collected by trucks separately from the trash. Score one for common sense.

The city is also trying to make progress in collecting recyclables in public spaces, e.g. the lakefront parks. They have put out blue carts similar to the ones for residential collection. Lots of them. In fact, there are more recycling containers than regular trash containers. In a perfect world, this might be the correct course of action. But at this point, it’s a mistake. Chicagoans are so recycling ignorant that they will use the closest trash-can looking thing for recyclables and non-recyclables alike. I’m sure that when these things get filled up, the sanitation department will see the amount of non-recyclables inside and send all of the contents to the landfill. Instead of placing the blue carts so haphazardly, they should be placed right next to a regular trash can. Then, when someone goes to throw something away, they’ll see the two options and hopefully dispose of the item in the correct container. I’m glad the city is making an effort to push recycling, but right now it’s mostly show over substance.